1. Information we collect
We may collect account details, contact information, property details, tenant records, tenancy information, rent and expense records, maintenance reports, uploaded documents, messages, and payment status information.
Privacy
Privacy Policy
This policy explains how GotMyTenants may collect, use, protect, and share information when landlords, tenants, and website visitors use the platform.
Last updated: 6 June 2026
2. How we use information
We use information to provide the GotMyTenants service, manage landlord and tenant workflows, process support requests, maintain security, track subscriptions, improve product features, and meet legal or operational requirements.
3. Landlord and tenant data
Landlords may add tenant information so tenants can use the tenant portal. Tenants may upload profile images, maintenance photos, messages, and tenancy-related information. This data is used to support the rental relationship within GotMyTenants.
4. Documents and uploaded files
Uploaded documents may include compliance certificates, tenancy documents, property photos, maintenance images, and identity or referencing information where applicable. Users should only upload information they are authorised to share.
5. Payments
Subscription payments are processed by Stripe. GotMyTenants may store payment status, plan information, Stripe references, and subscription events, but card details are handled by Stripe.
6. Sharing information
We do not sell personal data. Information may be shared between landlords and tenants where needed for the rental relationship, or with trusted providers that help us operate the platform, such as authentication, payment, hosting, and support services.
7. Security
We use reasonable technical and organisational safeguards to protect information. No online service can be guaranteed completely secure, so users should keep login details private and report suspicious activity promptly.
8. Data retention
We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain records, or support legitimate business purposes.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to how your personal data is used. Contact us if you want to make a privacy request.
10. Contact
For privacy questions or data requests, please contact us through the Contact Us page.