Definitions
Platform
the GotMyTenants website, dashboards, portals, APIs, Progressive Web App, AI assistants and related services.
User
a landlord, tenant, contractor, administrator, property manager, applicant, referee or other authorised person using the Platform.
Property Data
property, tenancy, rent, maintenance, compliance, accounting, document and operational records.
Tenant Data
tenant and applicant account, contact, tenancy, rent, repair, message, referencing and pre-screening information.
AI Services
software features that generate summaries, suggestions, drafts, scores, reminders or recommendations using automated systems, including third-party AI providers such as Groq.
Notifications
in-app alerts, email messages, push notifications and other communications sent through the Platform or via third-party providers including Resend.
1. Introduction and Acceptance
These Terms and Conditions govern access to GotMyTenants. By creating an account, using the Platform, starting a subscription or continuing after an updated version is presented, you agree to these Terms. You must be at least 18 and legally able to enter contracts for yourself or the organisation you represent.
2. Service Description
GotMyTenants provides software tools for property management, tenant management, tenancy workflows, referencing, tenant pre-screening, compliance monitoring, maintenance, contractor management, messaging, accounting, tax reporting, document storage, email template management, AI-powered assistants, external email notifications and multi-country compliance workflows. The Platform is available as a Progressive Web App installable on supported devices. GotMyTenants is software only. It is not a letting agent, law firm, accountant, immigration adviser, regulated financial adviser or substitute for professional advice.
3. Account Registration and Security
Users must provide accurate account information, keep login credentials secure, maintain appropriate access permissions and promptly tell us about suspected unauthorised use. You are responsible for activity carried out through your account unless caused by our breach of these Terms or applicable law.
4. Subscriptions, Billing and Stripe
The Free Plan supports 1 property and 1 tenant. The Unlimited Plan is GBP 9.99 per month unless otherwise stated at checkout. Stripe processes card payments, renewals and failed payment events. GotMyTenants does not store full card details. We may change pricing or plan limits in the future with reasonable notice. Non-payment may result in suspension or downgrading.
5. User Responsibilities
Landlords and property managers are responsible for complying with local laws, maintaining accurate records, using lawful documents, obtaining required tenant permissions and making final tenancy, compliance, tax and legal decisions. Tenants, applicants and contractors must provide accurate information and use the Platform lawfully and respectfully.
6. Referencing and Tenant Pre-Screening
Referencing workflows, risk scores, referee responses, affordability indicators and tenant pre-screening questionnaires are informational only. They do not guarantee suitability, rent payment, legal compliance or absence of fraud. Pre-screening questionnaires collect employment, affordability, credit and rental history information which is stored on the Platform and shared with the landlord for assessment purposes. Final tenant selection and due diligence remain the responsibility of the landlord or property manager.
7. AI Features and Third-Party Providers
AI-generated content may contain errors, omissions or outdated information. AI outputs are recommendations only and must be independently checked. AI features use third-party providers including Groq for language model processing. Your data may be transmitted to these providers solely to generate AI responses. AI does not provide legal, tax, financial, immigration, compliance or professional advice. Users should seek independent professional advice where appropriate.
8. Notifications and Communications
The Platform sends in-app notifications and external email communications via third-party providers including Resend. Email notifications include but are not limited to account invitations, maintenance updates, rent reminders, referencing outcomes, compliance alerts, payment confirmations and system announcements. Users can manage their notification preferences within the Platform. Opting out of essential service notifications may affect your ability to use certain features. GotMyTenants is not responsible for email delivery failures caused by spam filters, incorrect email addresses or third-party email provider issues.
9. Compliance and Tax Centre
Compliance alerts, legal centre content, readiness scores, tax calculations and reports are software tools and estimates. They are not legal advice, tax advice, accounting advice or a guarantee of compliance. Users remain responsible for local legal obligations in the United Kingdom, Ireland, Germany, the Netherlands, Spain and any future supported country.
10. Document Storage and Data Ownership
Users retain ownership of data and documents they upload. You grant GotMyTenants a limited licence to host, process, transmit, analyse and display that data to provide and secure the Platform. You must not upload unlawful, infringing, malicious or unnecessary sensitive content. We may apply storage limits and scan files for security.
11. Acceptable Use and Security
You must not use the Platform for fraud, harassment, unlawful discrimination, malware, unauthorised security testing, scraping, reverse engineering, access-control circumvention or any illegal activity. We may investigate misuse and suspend access where there is non-payment, fraud risk, security risk or breach of these Terms.
12. GDPR, Data Protection and Roles
GotMyTenants acts as a data processor providing software infrastructure. Landlords and property managers are independent data controllers for tenant, applicant, property, referencing and tenancy information they collect and manage through the Platform. Each controller is independently responsible for their own ICO registration (where required under UK GDPR), lawful basis determination, transparency obligations and data subject rights compliance in their jurisdiction. GotMyTenants is the data controller only for account, billing, platform, support, analytics and security data it directly determines how to use. Personal data is handled in line with the Privacy Policy, UK GDPR, EU GDPR and any Data Processing Addendum that applies.
13. Progressive Web App
GotMyTenants is available as a Progressive Web App (PWA) that can be installed on supported Android and iOS devices. The PWA enables offline navigation, push notifications and an app-like experience. Installation is optional. GotMyTenants does not collect additional personal data through the PWA beyond what is described in this Privacy Policy. Push notifications can be disabled through your device settings or the Platform notification preferences.
14. Availability, Changes and Intellectual Property
We aim to provide a reliable service but do not guarantee uninterrupted availability. We may change features, workflows, AI systems, compliance frameworks and country coverage. GotMyTenants owns the Platform, source code, branding, designs, documentation, AI systems and content created by us.
15. Liability, Indemnity and Termination
To the fullest extent permitted by law, GotMyTenants is not liable for indirect loss, lost profit, lost rent, lost opportunity, data loss caused by user error, missed compliance deadlines, professional advice decisions or service interruptions. Our liability is capped at the fees paid by you in the 12 months before the claim, except where liability cannot legally be limited. You indemnify us for claims caused by your unlawful use, uploaded content, tenant decisions or breach of these Terms.
16. European Expansion and Changes
GotMyTenants currently operates for the United Kingdom and may expand to Ireland, Germany, the Netherlands, Spain and other European markets. Country-specific supplements, compliance frameworks and regulatory requirements may apply as new markets are supported. We will provide reasonable notice before material changes to features, pricing, compliance frameworks or country coverage that affect your use of the Platform.
17. Governing Law and Contact
These Terms are governed by the laws of England and Wales unless a mandatory local consumer law applies. Future country-specific supplements may apply for Ireland, Germany, the Netherlands, Spain or other European markets. Contact support@gotmytenants.com for legal, billing or account questions.
Version History
2026-07-v3: Expanded SaaS terms, subscriptions, AI, referencing, compliance, tax, document storage, acceptable use, liability, European expansion and versioned acceptance tracking.
